Frequently Asked Questions

Luggage

A: Yes. There are ample compartments for luggage and our staff is more than happy to help you load your luggage into the compartment. If you can’t unload your luggage yourself, please approach one of our ground staff and of course they will be happy to assist you.

A: There are two seats on either side of the bus with an aisle in the middle. Whether you book your bus ticket in advance or on the spot, inside the bus there is free seating (no seats are assigned upon ticket purchase, it’s first-come-first-serve).

Naturally, if you have any special requests please get in touch with our customer support or ground staff and we will do our best to fulfill any requests you may have.

A: All our AeroBus can seat 40 people comfortably.

klia2 & gateway@klia2

A: You can find more information about KLIA2 on the official KLIA2 website: www.KLIA2.info or www.gatewayklia2.com.my

Premiere Hotel (Klang)

A: You can find more information about Premiere Hotel and it’s location on the official Premiere Hotel website: www.premiere-hotels.com

Feedback & Complaints

A: We welcome all comments or complaint and if you do have any, please send your feedback via info@aerobus.my

AeroBus schedule

A: Yes. AeroBus is always paying attention to punctuality of our buses timing and schedule. However, sometimes due to unforeseen circumstances, timing may be compromised. Rest assured, we have enough buses on standby to stand in should any unforeseen event occur, and our staff will keep informed in such events.

A: AuroBus operates daily from Monday to Sunday, including public holidays. Please refer to our schedule for route schedule for KLIA, klia2, Kelana Jaya (Paradigm Mall), Klang (Premiere Hotel), KL Sentral & Genting Highlands.

Group Bus fares

A: Please contact our group booking division at info@aerobus.my for enquiries of more than 20 persons, so we can make the necessary arrangement together.

A: All ticket prices are same regardless of time of departure.

A: You can purchase you ticket via www.aerobus.my for all destinations. Ticket can be purchased via cash too at AeroBus ticketing counter at Paradigm Mall (Kelana Jaya), KL Sentral, Premiere Hotel (Klang), Genting Highlands & Tun Aminah Bus Terminal (Johor Bahru). We strongly recommend you to book online enjoy AeroBus festive promotions from time to time

Reservations & Bookings

A: Yes. You can purchase your ticket on www.aerobus.my

A: Yes. Please read our terms and conditions here as stated on the ticket and as extensively outlined in this website.